Product Details: Product Family: Act! Product: Act! Pro, Act! Premium Version: v14 and later Answer: IMPORTANT: Steps to take before rebuilding the preferences file To prevent data loss, review the notes below before proceeding with the steps for rebuilding your preferences Prior to proceeding with these steps, it is recommended that you create a backup of your database or databases if you have more than one prior to rebuilding your preferences.
For information on creating database backups, refer to the following knowledgebase article: How to back up and restore an Act! If you have configured Act! E-mail database does not apply to Microsoft Outlook users : How to back up and restore your Act! E-mail Database If you are using Act! Preferences will remove any custom links created. This does not affect Act! If you are using an older version of Act! Rebuilding the preferences file Rebuilding the Act! Preferences can resolve a number of issues.
There are two methods to rebuild your preferences file - using the Act! Diagnostics utility and manually rebuilding them. If the general structure of the database is correct, the record counts and sizes are displayed. If any item shows a red error message, choose the Help menu, and click Error Messages for additional information.
After the index files are removed ACT! Removing the index files will not result in a loss of data. This function will often remove corruption from the database. TMP files from the Windows temporary folder. Failed Conversion Check Failed Conversion Check helps you to troubleshoot a failed database conversion when you are attempting to convert a database from a previous version of ACT!. This option creates a temporary folder called TCAnnnn. Open the database in that folder and you will see the last contact that ACT!
You can then open the database in the previous version of ACT! Back Up ACT! Registry allows you to back up the ACT! You can back up all of the ACT! The registry backup makes it possible to transfer preferences from one workstation to another.
Undelete Records Undelete Records makes it possible to retrieve inadvertently deleted records. Contact and associated activity records are retrieved; notes, histories, and attachments are not. Exit Exit closes the ACT! Maintenance Menu The Maintenance menu provides access to functions that are used to test and, in many cases, repair internal database problems.
Scan Database Integrity Scan Database Integrity tests the internal links of the selected database to determine if problems exist. Scan and Repair Database. Open the database you wish to compress and reindex in ACT! From the File menu, choose Administration and select Database Maintenance. Backup Database Backup Database makes a backup of the database. The backup file is created in the same folder as the database. It also provides access to some advanced options.
Options and Window Positions Options and Window Positions will open a dialog where you can enable items you want to reset to their default settings. Click the reset button to set the checked items to default. Advanced Options Advanced Options opens a dialog that provides access to special settings including settings sometimes required to improve e-mail or network performance.
Reports Menu The Reports menu includes four reports that are useful for system or database troubleshooting. It lists information for the following :. Database Structure to Report format The Database Structure Report is a comprehensive listing of the fields from both the contact and group table in the selected database. It includes the following:.
Database Structure to Excel format The Database Structure to Excel format report gives the same data as the Database Structure to Report format report but the report is generated as an Excel spreadsheet. This report will only work in Excel is properly installed on the system.
Database Fields Report The Database Fields Report lists the fields from both the contact and group table in the selected database. Diagnostics tool. URL Name. Diagnostics tool? Product Details: Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium access via web Server side only Version: v14 and later Answer: The Administrative and Repair functions featured in this article are only some of the most commonly used functions in Act! You can find additional fuctions and information about the Act! Diagnostics utility for your version of Act! The Act! Diagnostics tool is upgraded with each upgrade of Act!
Diagnostics utility? Answer ID What is the most recent version of the Act! Detach an Act! This is useful for if you need to move a database in a remote synchronization environment, but you wish to retain synchronization. For instructions on detaching an Act! This is useful if you have moved a database and need to reattach it.
For instructions on attaching an Act! Diagnostics utility ActDiag Restore a database from a. BAK file This option will allow you to use the. BAK file from inside an Act! This can be useful for troubleshooting errors that are occurring during a normal backup restoration.
For instructions on restoring a database from a. BAK file, refer to the following knowledgebase article: How to attach a database from a backup without doing a Restore Answer ID How to attach a database from a backup without doing a Restore Database Maintenance For instructions on performing database maintenance using Act! Diagnostics, refer to the following knowledgebase article: Act! Premium database to Act!
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